To ensure maximum customer satisfaction, the company is willing to accept returns/exchanges within 14 days from the date of receiving the product.

Conditions for Returns/Exchanges 

            Customers have the right to request a return/exchange by notifying the company through official channels within 14 days from the date of receiving the product. The product must be returned in complete condition along with proof of purchase documents provided to the company. The product must meet the conditions specified below, otherwise the company reserves the right to refuse returns/exchanges in all cases.

Reason for Return/Exchange	Used Product		Unused Product
	Accessories, Free Gifts, Manuals, Boxes, etc.		Accessories, Free Gifts, Manuals, Boxes, etc.
	Complete	Incomplete	Complete	Incomplete
Defective, broken, damaged product
Received wrong product model/color/size, product not as advertised or different from website
Changed mind (Customer wants to return for reasons other than specified above)

  Means return/refund accepted         Means return/exchange not accepted       Means exchange accepted but no refund  “Return/Exchange and Refund can be done only once”

Note

• For returns/exchanges, customers must return the item to the company within 14 days of receiving the item, as indicated by the delivery date. The company reserves the right to refuse any return or exchange that does not meet this deadline.
• For returns/exchanges, customers must include the receipt/tax invoice and proof of payment from the bank or email, sales slip.
• The company will take 2–5 business days to inspect the returned product after receiving it from the customer.
• If the company receives and inspects the product and finds no damage, it reserves the right to refuse the return/exchange and will return the original product to the customer. The customer will be responsible for the shipping costs.
• If a customer uses a discount code and then returns some items from their order, the system will recalculate the discount. The customer may not receive any discount or may have to pay additional charges, depending on the terms and conditions of the discount code.
• Shipping costs, special packaging fees, and other service fees are non-refundable.
• For product returns to the company, customers are responsible for all costs incurred. However, if the error is on the company’s part, the company will bear the shipping costs.

 

Refund Conditions

The company reserves the right to provide refunds via the following methods:

Refund Process and Accumulating Points
Payment Method	Refund Method	Timeframe
Credit Card	Refund to credit card	You can check the refund amount on your next billing cycle or it may take 30–60 days depending on the card-issuing bank.
Debit Card	Refund to debit card	The card-issuing bank will take 7–45 days to process
ZOJI MEMBER POINTS	Refund points to ZOJI MEMBER POINTS	7–14 Days

 

Note

• If ZOJI MEMBER POINTS were redeemed for a discount, the company will refund the redeemed points in full first, then refund the remaining amount per payment method.
• The company does not provide cash refunds under any circumstances.